Privacy Policy

Privacy Policy for Children's Physio Winchester

Last updated: 13/02/2025

At Children's Physio Winchester (accessible via www.childrensphysiowinchester.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, interact with our services, or otherwise engage with us.

1. Information We Collect

We may collect the following types of personal information from any of the following individuals, but not limited to: you, your child, your child's next of kin, or their General Practitioner (GP):

Personal Details:

• First Name and Last Name
• Email Address
• Phone Number
• Address, Postal Code, City
• Date of Birth
• Next of Kin Information
• Medical Contract Details
• Insurance Company Details

Health Information (Special Categories of Data):

• Health and Medical History (including conditions, sickness records)
• Disability Information

Other Information:

• Payment Information (processed via PayPal)
• Usage Data (including cookies and log data, IP addresses, and other technical information)

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our service: This includes monitoring the usage of our services and ensuring we meet your treatment needs.
• To manage your account: If you are a registered user, your data helps us provide personalized services.
• For the performance of a contract: We use your data to fulfill contracts, including treatment services, and any other contracts with us.
• To contact you: This may involve emails, phone calls, SMS, or push notifications regarding updates, security notices, or service-related information.
• For marketing purposes: We may inform you about similar products or services unless you have opted out of receiving such communications.
• To manage your requests: We will assist you with any inquiries or requests.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred.
• To improve our service: Data analysis and usage trends help us refine our services and marketing strategies.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

• Encryption and secure payment processing via PayPal.
• Regular audits and reviews of data storage and access permissions.

We will comply with data protection law. This says that the personal information we hold about you must be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way      that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

4. Data Sharing and Third-Party Services

We may share your personal information with third-party service providers, such as:

• Payment processors (e.g., PayPal) for secure transactions.
• Affiliates and business partners to offer specific products, services, or promotions.
• Service Providers: We may share your data with trusted third-party service providers for analytics, marketing, and other essential services.
• Business transfers: In connection with mergers or asset sales, your information may be transferred to other parties.
• Other users: If you share personal information publicly or in interactive areas, such data may be accessible to all users.

We will also disclose your personal data in certain situations:

• Legal Requirements: We may be required to disclose your data to comply with laws, court orders, or requests from public authorities.
• Protection of Rights: To protect our rights, prevent fraud, and ensure the safety of users and the public.

5. Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. If required by law, we will keep data for as long as needed to comply with legal obligations, resolve disputes, and enforce agreements. For children, this is until they reach the age of 25 years, or 26 years if treatment ended when they were 17 years old. Usage data is typically kept for shorter periods unless needed for security purposes or as required by law.

If we provide you with advice over the telephone or by email, we will retain details of our discussions and advice for up to 12 months. The reason for holding it for this period is in case you come back to us for advice in the future or if you have any queries or questions about the information or advice we have given you. After 12 months, all data will be securely destroyed.

6. Transfer of Your Personal Data

Your data may be transferred to and processed in locations outside the UK. If your data is transferred internationally, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

7. Your Rights Regarding Personal Data

You have the right to access, update, or delete your personal data at any time. You can manage your data through your account settings or contact us directly for assistance.

If you are the parent or guardian of a child, you have the right to request the deletion of your child’s personal data.

8. Disclosure of Your Personal Data

In the event of a business transaction (such as a merger or sale), your personal data may be transferred. You will be notified before any such transfer, and your data may be subject to a new privacy policy.

9. Security of Your Personal Data

While we strive to protect your personal data using commercially reasonable methods, please be aware that no method of online transmission or storage is 100% secure. We cannot guarantee absolute security, but we take measures to protect your data.

10. Use of Your Personal Data

We may use your personal data for the following purposes:

• To provide and maintain our service: This includes monitoring and analyzing service usage.
• To manage your account: Registration for accessing our services.
• For the performance of contracts: Fulfillment of agreements related to the products and services you’ve purchased.
• To contact you: Via various communication methods, including email and SMS.
• For news and offers: Sending information related to similar services unless you opt out.
• To manage requests: Responding to queries you submit.
• For business transfers: In case of mergers or restructuring.
• Other purposes: Data analysis, improving our services, and evaluating campaigns.

11. Retention of Your Personal Data

We retain your personal data only as long as necessary for the purposes set forth in this Privacy Policy. This may include retaining data to comply with legal obligations, resolve disputes, and enforce agreements.

12. Deletion of Your Personal Data

You can request that we delete the personal data we’ve collected. You may update, amend, or delete your personal information through your account settings or by contacting us directly. However, certain data may need to be retained to fulfill legal or contractual obligations.

13. Cookie Policy

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve the functionality of the site.

What Cookies We Use:

• Essential Cookies: These cookies are necessary for the functioning of the website, such as maintaining session information and managing login.
• Performance and Analytics Cookies: These cookies help us collect anonymous information about how users navigate our site, which we use to improve the site’s performance and user experience. We may use Google Analytics for this purpose.
• Marketing Cookies: These cookies help us provide personalized advertisements or promotions based on your interests.

Your Control Over Cookies:

You can control or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website, and some features may not function properly.

By using our site, you agree to our use of cookies as described in this policy.

14. GoDaddy Hosting

Our website is hosted by GoDaddy.com. Please be aware that when you visit our site, some of your data may be processed by GoDaddy's servers, located in various regions. GoDaddy has implemented security measures to protect your personal data. However, please refer to GoDaddy’s own privacy policy for more details on how your data is handled when interacting with their platform.

15. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: childrensphysiowinchester@outlook.com
• By visiting this page on our website: www.childrensphysiowinchester.com
• By phone number: 07467876281
• By mail: Children's Physio Winchester Ltd, 111 New Union Street, Coventry, United Kingdom, CV1 2NT